Terms and Conditions

HOTEL POLICIES, RULES, AND REGULATIONS
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Dear Guest,

The Nukari family thanks you for choosing us for your stay. To make your stay as pleasant as possible, we invite you to authorize the following agreement between the Guest and Nukari Quinta Boutique (from now on referred to as the Hotel), which will be necessary to use rooms and facilities. The Guest signing the registration card is responsible for informing their roommates about the Hotel's policies, rules, and regulations.

I. Check-In/Check-Out:

• Check-in time is 3:00 PM.
• Check-out time is 12:00 PM.
• Valid photo ID (passport, ID) is required for all reservations at check-in.
• Late check-outs will depend on hotel availability; an additional charge of $500.00 applies after 12:00 PM until 5:00 PM.

II.

No one has the right to accommodate another person without prior consent from management and arrangements for their registration or fee. Only with the manager's permission may guests have personal staff in their service, and in this case, they will be considered guests at the room holder's expense, who is responsible for their conduct.

III.

Guests are prohibited from engaging in immoral acts contrary to good manners or disturbing the peace of other guests during their stay. Guests must behave decently and morally within the establishment, avoiding disturbing noises or using the room for illegal acts or games. The establishment may cancel lodging services under these circumstances without any refund.

IV.

The Hotel reserves the right to admit occasional companions to the hotel facilities; in no case will access to the rooms be permitted. This is a security measure for both the Guest and the Hotel.

V.

The establishment strictly prohibits the use of candles, incense, dangerous or flammable materials, as well as the use of unwrapped chocolates or flower petals on our linens. Ignoring this rule will result in a fine equal to the cost of your room.

VI.

The Hotel is not responsible for valuables in the room or public areas. We recommend using the safe located in the room's closet.

VII.

Guests are responsible for dirty, torn, or stained (blood or any other liquid or substance that is difficult to remove) sheets, mattress covers, duvets, duvet inserts, towels, and robes. An additional charge of 100% of the item's value will apply, payable immediately in cash or by card.

VIII.

Smoking is prohibited in the rooms according to national anti-tobacco law. Any damage caused by smoking will incur a fine of $1,800.00 for cleaning and purification. Rooms are smoke-free; smoking is only allowed in uncovered areas.

IX.

Outside food and drinks are prohibited in public areas, including the Nukari restaurant, the La Cantera restaurant, and the pool area. Violating this rule will incur an additional corkage fee for each food or drink item.

POOL REGULATIONS

• Pool hours: 9:00 AM to 7:00 PM.
• Swimsuits are mandatory for all ages.
• No entrance to the pool with sunscreen and/or oils.
• Please shower before entering the pool.
• No entrance to the pool in an intoxicated state.
• No food is allowed inside the pool.
• No drinks or glass bottles are allowed inside the pool.
• No smoking or chewing gum inside the pool.
• No rough play or jumping into the pool.
• No animals are permitted in the pool and facilities.
• Please dispose of trash properly.
• No audio playback devices are allowed in the pool area.

NUKARI QUINTA BOUTIQUE SALES AND RESERVATION POLICY

Reservation Policies:

• A credit card is required as a guarantee. If you do not show up for your reservation, the total reservation cost will be charged as a "No Show" fee.
• Cancellations or modifications can be made without penalty 48 hours before your arrival date. If you request to cancel or modify on the same day of your arrival, a 100% charge of the total first night of each reserved room will apply.
• All reservations must be entered into the system, provided there is a deposit, guarantee card, or authorization from the direct supervisor.

Particular Policies for Holidays and Peak Season:

• Cancellations during peak season (Christmas, New Year, Easter Week, Summer Holidays in July and August, and national holidays such as September 15 and 16, February 5, March 21, May 5, and long weekends) must be made 7 days in advance. If you cancel or modify within these 7 days, a penalty equivalent to the first night's stay will be charged to the system. A deposit guarantee is mandatory.
• During holidays and peak seasons, early check-outs are non-refundable.
• Early check-outs due to force majeure will be considered cancellations, and no refunds will be given.
• If you have any questions regarding these policies, please contact us immediately at (324) 276 1667 or email gerencia@hotelnukari.com

Lodging Policies:

This Internal Regulation is binding for compliance by Nukari Quinta Boutique, located at Allende #22, Col. Centro, Jala, Nayarit, and the guests contracting its services.

• Check-in is from 3:00 PM to 12:00 PM each day, with a 30-minute tolerance for check-out. Guests staying longer will be informed that late check-out costs $500.00 + tax.
• If you wish to modify your departure date, please visit the reception to change your departure date and pay the corresponding rate.
• The Hotel is not responsible for external services contracted, such as taxis, dry cleaning, or doctors.
• The Hotel is not responsible for items forgotten within the Nukari Quinta Boutique facilities. The Hotel's administration will keep any items found by hotel staff in rooms, common areas, and hallways for 30 days. After this period, if unclaimed, items will be discarded.
• Guests must park their cars appropriately when using the hotel parking lot. The establishment is not responsible for partial damages or total theft of the vehicle or objects left inside. Any vehicle not registered at the reception will be removed from the parking lot.
• No guest can accommodate another person without prior registration and payment of the corresponding extra person fee. In any case, the corresponding registration procedures and payment of the lodging fee must be carried out.
• If a guest falls ill, the establishment's reception must call a doctor, who can attend to the Guest in their room. If the illness is contagious for reasons not attributable to the establishment, the Guest will be transferred to an appropriate place at their own expense.
• Guests are not allowed to have any type of pet in the room, except for assistance animals, provided the corresponding documents are presented.
• Upon check-out, guests must close doors, windows, and water taps and return the room keys to the reception.
• Using furniture, clothing, and other service items should be rational and moderate, and proper care should be taken. In case of irremediable damage, the charge will be applied to the card left as a guarantee or directly charged at check-out.
• Guests must behave decently and morally within the establishment, avoiding disturbing noises or using the room for illegal acts or games.
• The hotel services are provided without discrimination based on sex, political creed, religion, nationality, or social status. The establishment may deny services if the Guest arrives inebriated or under the influence of drugs or intends to use the lodging services for purposes other than lodging.
• Glass bottles and items are prohibited in the pool area.
• Musical groups (bands, northerners, mariachi, etc.) are not allowed in the pool area without prior approval from management. Violations will result in financial penalties due to disturbances to other guests.
• Food and drinks are not allowed in the pool area. Corkage fees will apply for each item brought in. Only light snacks already prepared can be taken to your rooms.
• Failure by the Guest to comply with this Internal Lodging Regulation will result in the termination of the lodging contract without legal liability for the company.

ONLINE TRAVEL AGENCIES (OTAS)

OTAs (Online Travel Agencies)

Are websites primarily dedicated to selling services within the travel sector. These sites can be based on reservations, reviews, and critiques of tourist destinations, hotels, and restaurants, as with TripAdvisor, or on the sale of flights and hotels, such as Booking and Expedia.

The purchasing process on these sites usually occurs through the online reservation channel; the user searches for the best option at the most convenient price.

When accessing one of these sites, you will find a search box where you can choose—for example—the Hotel you are interested in, followed by the check-in and check-out dates; then, the search engine will present the prices of available rooms for that period.

BOOKING POLICIES AT HOTEL NUKARI QUINTA BOUTIQUE

• Cancellation and prepayment policies may vary depending on the type of accommodation. Be sure to check the policies that apply to each option you choose.
• Children of all ages are welcome.
• Children 12 years and older are considered adults at this property.
• You should add the number of children you're traveling with and their ages to your search for the correct pricing and occupancy information.
• No cribs can be added to this property.
• No extra beds can be added to this property. No age restriction for check-in.
• Pets are not allowed.

CREDIT OR DEBIT CARDS ACCEPTED

Nukari Quinta Boutique accepts these cards (VISA, MASTERCARD, AMEX) and reserves the right to temporarily change the value of one night as a guarantee before arrival.

EXPEDIA VIRTUAL PAYMENT POLICIES AT HOTEL NUKARI QUINTA BOUTIQUE

With Expedia, we have the following payment options:

• Direct payment at the Hotel: When the client makes a reservation through Expedia and decides not to provide credit card details for payment, Expedia will send us a different status, indicating that we must charge the reservation directly to the client at check-in.
• Virtual payment: This option lets clients provide their credit card details, and Expedia charges them directly. Once Expedia validates the payment with their bank, they will give us a status indicating that the client has already made the virtual payment through the portal. Expedia will provide a virtual card indicating the amount, the 16-digit card number, expiration date, and CCV for us to charge at the Hotel. This charge can be made as soon as the guest checks in. Expedia handles this differently by authorizing only a certain amount for the charge, excluding their commission, which they automatically deduct. They will notify us with the card number (16 digits, expiration date, and CCV) and the amount to be charged. We will then adjust the rate in our system accordingly.

For both options, the sales team will prepare a list of upcoming arrivals or confirmed reservations through Expedia, specifying the payment method. This way, the front desk will be ready at check-in and have specific charge instructions. It's crucial to make virtual card charges timely and accurately to avoid any issues with Expedia and ensure the correct use of confidential card information provided. Charges must be handled carefully since the card numbers can only be viewed once and cannot be reopened.